We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase.
Returns must be sent freight prepaid, and may be subject to a 15% restocking charge with a $25.00 minimum fee. No returns will be accepted on merchandise that is removed from original packaging.
How to Return:
Email customer service at firstname.lastname@example.org with your order number, the merchandise you wish to return and the reason for your return and you will receive a RA# from a customer service representative.
Please keep returned merchandise in original packaging and enclose a copy of your packing slip.
Please indicate the RA number on the outside of the box where it is visible. Without this RA# the processing of your return may be delayed.
If a pre-paid shipping label is needed please ask your representative for a shipping label while requesting your return.
Drop the package off at your nearest UPS drop-off location.*
Please allow 14 days for us to receive and process your return merchandise.
We'll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
At this time, Covalent Activewear does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to www.covalentactivewear.com to submit a new order for your new items.
*Covalent Activewear is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.